FAQs
1. How many pairs in one box?
There are 5 pairs in one box and we offer different deals and will pack separately.
2. What is Sahipub return policy?
Sahipub can only accept unopened products for returns.
For a full refund, please return your unopened product within 30 days of the received receipt.
No need to return the 3pcs free samples.
3. Is this for sensitive skin types ?
The Sahipub-Masquerade Eye patches are made of non-toxic and natural ingredients. If you have a known allergy, please check the ingredients. The system works well for most people with sensitive skin, but everyone is different. We suggest trying the products on a small area of the inside of your wrist and watching for any skin reaction for 24 hours before applying to your face. Then, you can try another spot test just below your jawline.
4. How long do I leave it on?
It is recommended to wear these for 15-20 minutes to allow your skin to absorb the ingredients in the masks.
5. I made a mistake with my order. Can I edit it?
We suggest you cancel the original order and place a new one. If you had applied a discount code, you must inquire customer service for a new one, as it cannot be reused.
If you placed a large order and it is complicated to cancel it, our customer service center will edit the order for you. However, please keep in mind that we won’t be able to assist during the non-operating hours (06:00 PM - 9:30 AM, PST), due to the time difference.
6. When will my order ship out?
Our warehouse starts processing the orders every day at 9 a.m. (PST). And the packages will ship out from LA. A shipping confirmation email with the tracking number will be sent to you once the order is dispatched.
What courier do you use, and how long does it ta
7. What courier do you use, and how long does it take to arrive?
We use USPS, UPS or FedEx for the courier service and the delivery time varies by location. It usually takes about 2-5 business days on average, but duly note that there may be delays for unforeseen factors that occur during the shipment process or holiday seasons.
Please provide a physical address, as USPS does not ship to PO Box, FPO/DPO/APO addresses.
We appreciate your understanding!
8. Tracking shows that my package was delivered but I have not received it.
If you have not received your package, please reach out to the customer service as soon as possible. To contact our customer service center, refer to the [Contact Us] page at the bottom of the website.
However, please keep in mind that the customer is responsible for the missing package if it was not delivered correctly due to the incorrect address provided.
9. My package arrived with something damaged.
We truly apologize for the issue. In this case, please provide three pictures at info@sahipub.com as guided below:
1) A picture of the exterior packaging, with the tracking number showing on the shipping label.
2) A picture of all the items inside the original packaging.
3) A picture of the actual item that was damaged.
Please note that compensation may not be offered if the aforementioned pictures are not provided. Make sure to take the pictures first, and then discard the packaging. We appreciate your cooperation on this matter.
10. I am missing an item or received a product that I did not order.
Please contact our customer service and provide a picture of all the items that you received. Customer service contact information can be found at the bottom of the website at [Contact Us].
We will get back to you as soon as possible, after checking with the warehouse.
Duly note that there may cases where we will have to retrieve the package. So please keep the items in their original condition without opening them.
11. I would like to exchange some items.
Unfortunately, we are not offering exchanges at the moment. Please contact the customer service to request a return, and place a new order.